Returns Portal
APPLICABLE TO ALL RETURNS
CONDITION - All returns must be in their original condition, with tags attached including a hygiene seal. We will not accept tampered or worn returns. If the item does not meet expectations, we will email to notify.
SALE OR PROMOTIONAL ITEMS – All sale items are final sale. These cannot be returned for a refund, exchange or store credit.
FAULTY ITEMS – Items that are deemed faulty will receive a full refund.
TIME FRAME - All returns must be lodged 7 days post receiving the goods, and returned within 30 days of purchasing.
ONLINE RETURNS
TIME FRAME - All online returns must be lodged 7 days post receiving the goods, and returned within 30 days of purchasing.
FULL PRICED ITEMS – Eligible for a refund or online store credit.
10% OFF WELCOME CODE – Full priced items purchased using the 10% off welcome code are eligible for a refund or an online store credit. Any items purchased on sale over the value of 10% or using a promotional sale code are considered FINAL SALE, and not able to be returned.
SALE OR PROMOTIONAL ITEMS - Sale items or promotional items with a discount greater than 15% are not eligible for a return.
RETURNS RECEIVED IN UNSELLABLE CONDITION - All items must be in their original condition with hygiene stickers attached. If deemed 'unsellable' we will issue a credit note, minus a $50 admin fee.
SHIPPING - Customers are liable for return shipping costs unless returning for credit or exchange
RETURN TO SENDER (RTS) US ORDERS - If your order is returned to us due to being unclaimed, refused, an incorrect address provided at checkout, or a failure to follow USPS delivery or collection instructions, a USD $40 administration fee applies per order. Original shipping charges are non-refundable. The remaining order value, minus the $40 fee, will be refunded to your original payment method once the parcel is received back at our warehouse. ELCE is not liable for parcels returned to sender due to missed delivery attempts or failure to monitor USPS tracking.