APPLICABLE TO ALL RETURNS
CONDITION - All returns must be in their original condition, with tags attached including a hygiene seal. We will not accept tampered or worn returns. If the item does not meet expectations, we will email to notify.
SALE OR PROMOTIONAL ITEMS – All sale items are final sale. These cannot be returned for a refund, exchange or store credit.
FAULTY ITEMS – Items that are deemed faulty will receive a full refund.
TIME FRAME- All returns must be returned within 7 days of purchasing.
TIME FRAME -All online returns must be lodged within 7 days post receiving the goods.
FULL PRICED ITEMS – Eligible for online store credit valued at 110% or refund to original payment method.
10% OFF WELCOME CODE – Full priced items purchased using the 10% welcome code are eligible for an online store credit valued at 110%. Any items purchased on sale over the value of 10% or using a promotional sale code are considered FINAL SALE, and not able to be returned.
SALE OR PROMOTIONAL ITEMS- Sale items or promotional items with a discount greater than 10% are not eligible for a return.
RETURNS RECEIVED IN UNSELLABLE CONDITION - All items must be in their original condition with hygiene stickers attached. If deemed 'unsellable' we will issue a credit note, minus a $50 admin fee.
SHIPPING - Customers are liable for return shipping costs.