FAQ's

Here at ELCE we ship with a 3PL in Australia and use DHL express to send all International orders.

All orders placed before 11:30am (AEST) Monday-Friday will be shipped that same day. Any orders placed after this time will be dispatched the following business day. During peak times, there may be slight delays, please allow a further 2 days for processing during these times.

Please allow 2-5 business days for delivery. We offer On Demand Delivery with DHL express. Please note, once your order has been dispatched you will receive an email notification with your tracking details. Here, you can closely follow your delivery.

You will receive an email/text message once your parcel arrives in your country and can opt to have the signature released, or sent to your local post office. All duties and taxes will be charged at check-out so there will be no excess fee incurred.

International orders (outside Australia) may be subject to duties and taxes by your local customs office when your order arrives in the destination Country. These will be billed direct by DHL and they will contact you direct to arrange payment.

For an estimate of these charges, we recommend using a customs calculator or contacting your customs office.

Duties, taxes, and VAT are not refunded on international returns.

Please note that while you may qualify for free shipping, applicable taxes and duties will be calculated based on your destination address and added to your order. Multiple factors are assessed when calculating these charges - including country of origin, input materials, product category, trade treaties between origin and destination, and the value of shipped goods. Once your shipping address has been entered, you will be able to see the sales tax and import duties on the checkout page and prepay this amount, so you will not need to pay any additional fees upon delivery. ​Note that duties and taxes are non-refundable.

Yes! We offer refunds or store credits on all FULL priced items purchased via our online store, minus the shipping and duty/ taxes fees. 

The returned item should be in original condition, unworn, unwashed, with hygiene stickers attached with the original ELCE tags. 

If your items do not meet expectations, or any markings are found, our returns team will be in touch. 

All return claims must be lodged within 7 days of receiving, and you have 30 days to return your items to our warehouse. 

Please note, we strictly do not offer any returns, exchanges or store credits on sale items. These items are FINAL SALE.

Your order will be processed in USD at the most current exchange rate.

We do not ship to the following countries due to postage restrictions:

Aland Islands, Algeria, Bonaire, Sint Eustatius and Saba, Bouvet Island, Côte d'Ivoire, Djibouti, Falkland Islands (Malvinas), Faroe Islands, French Polynesia, French Southern Territories, Greenland, Guadeloupe, Guernsey, Heard Island And Mcdonald Islands, Iran, Islamic Republic Of, Isle Of Man, Israel, Korea, Democratic People's Republic Of, Mayotte, Nauru, Netherlands Antilles, Norfolk Island, Pakistan, Papua New Guinea, Pitcairn, Reunion, Russia, San Marino, Serbia, South Georgia And The South Sandwich Islands, Svalbard And Jan Mayen, Syria, Timor Leste, Tokelau, Tonga, Tuvalu, Vietnam, Wallis And Futuna.

We offer on demand delivery with DHL express. You will receive an email/text message once your parcel arrives in your country and can opt to have the signature released, or sent to your local post office.

Once your order is placed, you will receive a confirmation email from us.

You will then receive a notification once your order has been dispatched with your tracking number.

We are unable to edit or cancel an order once it has been placed. Please carefully review your order before confirming. Once dispatched, the shipping address cannot be changed nor cancelled.

We are unable to edit or cancel an order once it has been placed. Please carefully review your order before confirming. Once dispatched, the shipping address cannot be changed nor cancelled.

If you haven’t received your welcome code, you will need to sign up via our website.

To do so, enter your email in the bottom right hand side in the newsletter section.

After signing up, if you have not received your code, please email info@elceswim.com and our lovely customer service team will assist.

If an item or size is currently out of stock online, please sign up via our website to ensure you are first notified.

To do so, please go onto the desired products page, choose your sizing preference and enter your email in the field ‘email when available.

To lodge your return, please follow the below link or head to our website and click on “Returns”

You should receive an email with the return address. Follow the prompts and our team will be in touch with you once your return has been approved.

Once your return has been lodged and then received, we will be in touch via email to issue you with your store credit code. 

To then use your store credit, please apply the code in the field ‘Gift card or discount code’ and press apply. 

The amount will then automatically be deducted from your purchase.

No, all sale items are final sale. These cannot be returned for an exchange, store credit or refund.

As we work with a 3PL for our returns, please allow up to 4-7 business days for your return to be processed. We process all returns on a Wednesday, and if your return is received after this day, it will then be processed on the following Wednesday. We thank you so much for your patience and understanding.

If you believe you have received a faulty item and/or are disappointed with the product, please complete the form on our returns page and attach a photo of the fault.

If the item is indeed faulty, we will of course process a full refund.

We are so sorry! 

Should you have received the wrong item, please email info@elceswim.com and they will be in touch right away.

Please note, as we ship with a 3PL there may be a slight delay in response time. 

We will take prompt action to ensure this is sufficiently rectified.

All customers are liable and responsible for their return fees. We suggest using a service that offers tracking and insurance as we will not be held responsible for any lost packages.

ELCE accepts all major credit cards including Visa, MasterCard and Amex. 

We also offer Afterpay US, Apple Pay, Sezzle and PayPal payments. 

If using Paypal, a button will display during checkout in which you can manage your account from the PayPal dashboard.

You must agree to the terms & conditions