APPLICABLE TO ALL RETURNS
CONDITION - All returns must be in their original condition, with tags attached including a hygiene seal. We will not accept tampered or worn returns. If the item does not meet expectations, we will email to notify.
SALE OR PROMOTIONAL ITEMS – All sale items are final sale. These cannot be returned for a refund, exchange or store credit.
FAULTY ITEMS – Items that are deemed faulty will receive a full refund.
TIME FRAME - All returns must be returned within 30 days of purchasing.
PROCESSING RETURNS ONCE RECEIVED - As we work with a 3PL for our returns, please allow 4-7 business days for your return to be processed. We process all returns on a Wednesday, and if your return is received after this day, it will then be processed the following Wednesday.
OUR RETURN PROCESS FOR ONLINE
TIME FRAME - All online returns must be lodged within 7 days post receiving your goods.
FULL PRICED ITEMS - Eligible for a refund or online store credit valued at 110%.
10% OFF WELCOME CODE – Full priced items purchased using the 10% welcome code are eligible for a refund or an online store credit valued at 110%. Any items purchased on sale over the value of 10% or using a promotional sale code are considered FINAL SALE, and not able to be returned.
SALE OR PROMOTIONAL ITEMS – All sale items are final sale. These cannot be returned for a refund, exchange, or store credit.
RETURNS RECEIVED IN UNSELLABLE CONDITION - All items must be in their original condition with hygiene stickers attached. If deemed 'unsellable' we will issue a credit note, minus a $50 admin fee.
SHIPPING - All customers are liable for their return shipping costs.